British Airways hacked ‘compromising’ 380,000 card payments

British Airways on Thursday said it is investigating the theft of customer data from its website and mobile app servers.

According to BA, the stolen data did not include travel or passport information. It does appear to have included the personal and financial details of those booking travel via the BA website and mobile app during the affected period. As many as 380,000 payment cards were exposed to the intruders.

In a separate statement, Alex Cruz, British Airways’ chairman and CEO said “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”

If you believe you have been affected by this incident, then please contact your bank or credit card provider and follow their recommended advice.

How do I know if I have been affected?

This relates to customer bookings made from 22:58 BST August 21 2018 to 21:45 September 5 2018 inclusive.

For the latest information, please refer to the British Airways Customer data theft web page.